“A prompt and efficient service, resulting in a positive outcome for our client.”

Haskell & Co Solicitors, Kent

“We required a very specific report, as we needed to show that a particular brain injury fell within the specific terms of an insurance policy. Dr Morrison and Alba Psychology fully understood the brief and produced an excellent report, on budget, which answered the precise question fully, and led to a successful outcome for our client.”

Wright, Johnston & Mackenzie LLP

“The report provided by Alba Psychology was concise and well delivered. The most important factor was the quick turnaround following assessment which can be essential within a legal setting.”

Morisons LLP Solicitors, Edinburgh

“Alba Psychology provided one-to-one therapy following my accident. The help I received was invaluable and helped me move towards recovery.”

Mr. L, private patient who had experienced brain injury

“It is good that we have access to a Neuropsychologist - if our screening indicates that someone may be significantly cognitively impaired in order to better identify the extent of the cognitive deficits. Having access to a specialist such as Dr. Morrison enhances the quality of care planning at Castlecraig.” Dr. McCann, Medical Director, Castlecraig Rehabilitation Hospital, Scottish Borders

“I needed an assessment of Autism for my son and daughter to assist with a visa application. The report provided by Dr. Morrison was excellent and helped us achieve our goal of moving to Australia with recommendations for support for my children.”

Mrs L, Greenock, Scotland

“I have been very happy with reports provided by Alba Psychology for expatriates claiming disability allowances – always clear and to the point.”

Dr. Marcus Ornstein, Embassy of the United States of America, London.

“Alba Psychology is the main provider for Psychological reports within Scotland for our group. They offer a reliable and consistent service”.

Criminal Injuries Compensation Authority, Ministry of Justice, UK Government, Westminster.

“The report received proved to be very useful, and helped lead to a £300,000 recovery by our clients. Very satisfied with the service provided, and in particular the helpful communication with Dr Morrison.”

Anonymous Solicitor, January 2014

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Customer Service Survey 2014

Posted on January 16, 2014

Alba Psychology recently carried out a survey with all instructing solicitors over the past year. The results are very interesting and are described below.

Q1. How satisfied were you with the quality of the report Alba Psychology provided?

66% of respondents said they were “Very Satisfied”

16% of respondents said they were “Extremely Satisfied”

Q2. How satisfied were you with the turnaround time of the report?

53% of respondents said they were “Very Satisfied”

18% of respondents said they were “Extremely Satisfied”

Q3. How satisfied were you with the usefulness of the report provided?

68% of respondents said they were “Very Satisfied”

14% of respondents said they were “Extremely Satisfied”

Q4. How satisfied were you with the level of communication provided by Alba Psychology?

75% of respondents said they were “Very Satisfied”

15% of respondents said they were “Extremely Satisfied”

Overall the results look extremely positive in terms of our performance over 2013 however we will endeavor to improve the performance of Alba Psychology in 2014.

Please do not hesitate to contact us if you have anything you wish to feedback about your experience with Alba Psychology.

Best wishes,

Fraser

Dr Fraser Morrison

Clinical Director, Alba Psychology